Write a response for the following:
You are working in a Baldrige award recipient Healthcare Organization (HCO). Study Figure 1.11 and Figure 4.3. Prepare a statement of not more than 400 words that will become part of a handbook for new HCO trustees.
The statement should describe:
a. the importance of the balanced scorecard approach;
b. how each of the four major dimensions contribute to the mission; and
c. how the hospital uses the scorecard to promote improvement.
Again the response should not be more than 400 words.
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