Describe the British Airways crisis during the period of the volcano ash 2010 from Iceland which causes lots of distributions to airline companies. By using Business Continuity Management Methodology and drivers to solve this major crises, what was their B plan to maintenance their reputation. More information will be found in the attached filed.
Select a major organisational crisis and write a report critically evaluating the key issues that the organisation faced and how these were managed.
You are expected to critically evaluate the handling of the event in terms of both crisis management and crisis communication efforts and provide recommendations for improvement where appropriate. The report should draw on the theory and concepts studied in the module including your experience of using the Missionmode crisis management software and make reference to a range of academic and professional journal articles and texts.
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