You work in the Customer Service department at Greenlawn, a company that applies chemical fertilizers, herbicides, and pesticides to lawns. Recently Greenlawn received a letter from Gwen Smith, a customer with a five-year-old child and an infant. Ms. Smith is very concerned about the safety of the chemical you spray on her lawn; recently she read an article in the newspaper about a man who died suddenly after playing a round of golf on a course that had been treated by a similar company. The article stated that although commercial lawn treatments are generally safe, every year two or three people die because of an unusual vulnerability to the chemicals.
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